Customer Service

Customer service Contacts for Airlines

 Airline Email form Twitter Facebook Phone Address
 Air Canada Email @AirCanada 1-888-247-2262 Air Canada – Customer Relations
PO Box 64239,
RPO Thorncliffe
Calgary, AB, Canada
T2K 6J7
 Air France/KLM Email @AirFranceUS 1- 877-247-9247 Air France Customer Relations
P.O. Box 20980
Department 980
Atlanta, GA 30320-2980
 Alaska Airlines Email @AlaskaAir 1-800-654-5669 Alaska Airlines Customer Care
PO Box 24948-SEAGT
Seattle, WA 98124-0948
 American Airlines Email @AmericanAir 1-800-433-7300 American Airlines Customer Relations
P.O. Box 619612 MD 2400
DFW Airport, TX 75261-9612
 British Airways Email @British_Airways 1-800-247-9297 British Airways Customer Relations USA
PO Box 300686
Jamaica, NY 11430-0686
 Delta Email @DeltaAssist 1-800-221-1212 Delta Air Lines, Inc.
Customer Care
P.O. Box 20980
Department 980
 JetBlue Email @JetBlue 1-800-538-2583 JetBlue Airways Customer Relations
PO Box 17435
Salt Lake City, UT 84117-0435
 Lufthansa Email @Lufthansa_USA 1-516-296-9650 Lufthansa Customer Relations
P.O. Box 425
East Meadow, NY 11554
 Southwest Email @SouthwestAir 1-214-932-0333 Southwest Airlines
PO Box 36647-1CR
Dallas, TX 75235
 United Email @United 1-877-624-2660 Customer Care
United Airlines, Inc.
900 Grand Plaza Drive NHCCR
Houston, TX 77067-4323
 US Airways Email @USAirways 1- 480-693-0800 US Airways
Attention: Customer Relations*
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
 Virgin Atlantic Email  1-800-821-5438 Virgin Atlantic Customer Relations
PO Box 747
Dunstable, LU6 9AH
United Kingdom

Business Milage

Business Frequent Flyer Programs

Company Earnings Ticket Hold Partners Bonuses Eligebility
ALASKA EasyBiz 1mile/$ 24 hours ? 1000 miles bonus to each traveler with Alaska VISA need to spedn $5000 in 12 months
DELTA SkyBonus 3-30miles/$ KLM
Air France
25,000 one time sign up bonus (SB2012NEW) free
AMERICAN AIRLINES Business ExtrAA 1point/10$  Possible 5,000 miles bonus
British Airways On Business  50% bonus for use of corporate BA AMEX
United PerksPlus 1-4points/$  need to spend $5000 in 3 months

All programs still allow personal mileage accrual.

Find award availability

Book Award Flights using miles

To book using miles:

Milewise – 1st place

PointHub – 2nd place

Use flightstat to find rewards availability

Use to find rewards availability.

1. Signup for free account at

2. Click on the link above and use advanced feature to enter your airline and then fare class (Google for fare class letter to find the one you need). Most of the time awards availability will be fare class with least number if available seats.

Flight fare class

F/A – First class Award
F/U- First class Upgrade
B/A – Business class Award
B/U- Business class Upgrade
C/A – Coach class Award 

 Aerolinas Argentinas  U  I  X
 Aer Lingus  U  T
 Aeromexico  R
 Aeroplan  R
 Aircalin  O  X
 Air Europa  Z  A
 Air France  O
 Air Tahiti Nui  A  I  Z  W
 Alaska Airlines  A  U  W
 Avianca  A  Z
 Bangkok Airlines  Y
 Brussels Airlines  I  I  X
 CCM Airlines  X
 China Eastern  A  D  I
 China Southern  P  I  O
 Czech Airlines  Z I  E
 El Al  P  A  X  R  E
 Etihad  R  X
 Gol  I  X
 Gulf Air  P  T
 Hainan Airlines  A  S
 Hawaiian Airlines  P  U
 Icelandair  Z
 Korean Airlines  A  A  Z
 Martinair  W
 Saudi Arabian  A  D  L
 Shanghai Airlines  O  I  X
 Tarom  Z  O
 Transaero Airlines  E
 Turkish  J
 Virgin Australia  H
 VLM Airlines  O  P

Airline Miles

Which program to select

If you are earning miles on Delta, American Airlines or British airways – Alaska miles are the best. Alaska has partnered with major players in both SkyTeam and OneWorld Alliance and you better off earning Alaska miles instead, as you can earn Alaska miles for all partner flights. With Alaska you can redeem it with all partners as well, and not being limited to one alliance or another.

United is part of larger alliance and if you travel around the world a lot or live in the United hub city then this mileage plan is for your. Star Alliance is largest by number of airlines, but does not mean more availability for award flights.


SkyTeam Oneworld Alliance Star Alliance Alaska Partner
Air Europa
Air France
China Airlines
China Eastern
China Southern
Czech Airlines
Kenya Airways
Korean Air
Vietnam Airlines

Check availability
with AirFrance

American Airlines
British Airways
Cathay Pacific Airways
Japan Airlines
LAN Airlines
Qantas Airways
Royal Jordanian

To check availability

Then Japan air or British air
AA if within America

Air Canada
Air China
Air New Zealand
Asiana Airlines
Austrian Airlines
Brussels Airlines
Croatia Airlines
LOT Polish Airlines
Scandinavian Airlines
Singapore Airlines
South African Airways
TAP Portugal
Thai Airways International
Turkish Airlines
United Airlines
US Airways

To check availability

Air France
Air Pacific
American Airlines
British Airways
Cathay Pacific
Delta Air Lines
Era Alaska
Kenmore Air
Korean Air
Qantas Airways

Mileage help

To calculate mileage between cities – WebFlyer

To help convert miles from one program to another – WebFlyer

Compare mileage programs – Frequent Flyer

Credit British Airways miles

If you need to submit documents to get milage credit to Avios British Airways program, you can use this link to submit documents electronically.

How to keep your miles from expiring

To keep miles from expiring:

1. Setup online account to monitor expiration dates and activity: (select one from below)

Awardwallet – 1st place (free and paid)

PointHub – 2nd place (free)

UsingMiles – 3rd place (free and paid)

Traxo – 4th place (free)

GoMiles – 5th place still in Beta (free)

2. At least a month before expiration date complete purchase through the shopping portal corresponding to your mileage account to postpone expiration of miles.

Mileage program Shopping Portal Dinning
 Air Canada  Aeroplan EStore
 American Express  Amex Membership Portal
 American  AAdvantageEshopping
 Amtrak  Amtrak Guest Rewards
 British Airways  BA Miles Estore
 Chase  Ultimate Rewards Shopping
 Choice Rewards  Choice Privileges Mall
 Citi  Thank You Shopping
 Delta  Skymilesshopping
 Discover  ShopDiscover
 Frontier  Early Returns Mall
 Hawaiian  Hawaiian Airlines eMarket
 Hilton HHonors  Hilton HHonors Earnings Mall
 Marriott Rewards  Shop My Way
 Mastercard  Mastercard Marketplace
 Priority Club  Priority Club Shopping
 Southwest  Rapid Rewards Shopping
 United  Mileageplusshopping  MPDinning
 US Airways  Dividend Miles Shopping Mall
 Virgin America  Red Store
 Virgin Atlantic  Shops Away

Ultimate rewards cashback comparison between cards

how to postpone expiration of miles

Buying air ticket


1. Check ITA MatrixGoogle FlightsBing Flight Search (either one you preffer, they provide same prices most of the time) to find out what is the lowest fare available there.

2. Use Booking Buddy or skiplagged to compare many travel agents at the same time (make sure to compare Expedia, Kayak, Jetbue, Southwest, Virgin Air).

3. Use HipMunk for easy comparison of flights by length, layover, departure and arrival – to make your final decision.

4. Check with airline’s website and book directly with them whenever possible, as it will be cheaper and easier if anything needs to be changed or cancelled (see “After booking” section), plus some give bonuses (Alaska gives extra 1000 miles for booking at their website and using Alaska air card)

5. Use Airline fee charts to see bag fees and limits, include this into your total ticket price.


1. Check best seats on the airplane – use SeatGuru and then select your preferred seats.

2. Use cashback sites such as TopCashback to earn extra bonus 2-15%.

3. Make sure to enter your air mileage account number to receive miles for your flight. Note that many airlines allow you to earn miles on their partners (see our airline miles page)



1. Use Yapta to get alerts when price falls below what you paid, and get refund (many companies will offer certificate instead of refund). But your reservation has to be directly booked with airline and not through travel agents.

2. Use Experflyer free account to get alerts when better seats are available.

3. Use TripIt to keep track of all your travel reservations in one place, easily accessible from mobile phone.

4. Use Expensify to track your travel spending.

5. If flight got delayed (more then 3 hours) or cancelled (less then 14 days) – you may be eligeble for refund. Two sites to help you Refundme or EU claim.


Use Citicards online shopping mall to get 1% additional for EXPEDIA flights

Save up to 63% on international flights on

$31 off on all International Airfares from USA

To check awards available flights

List of offers for cars, hotels and airlines

Help with airport maps


All Ferry routes and prices neatly presented and easy to track

Cheap Business class to France


Here are some other site you might want to check that are not in available in booking buddy:

For International flights check

For North Europe check AirTransat or Condor (discount airlines).

For US domestic flights: Trabber

For Russia check Transaero